BOOKING CONDITIONS, KAINUU ORIENTEERING WEEK 2020, ACCOMMODATION OFFICE
Kainuu Orienteering Week 2020 accommodation office (from here on KOW2020) apply the following terms and conditions to the ordering and booking of holiday services as well as to the cancellation of booked services.
NOTICE! These terms and conditions become binding to both parties when the customer has paid the deposit mentioned in these contract terms to KOW2020 or paid both the deposit and the final instalment together.
TERMS OF BOOKING AND PAYMENT
After booking the customer will be sent an invoice. Any objections to the invoice must be made to KOW2020 within 7 days of the invoice date. The invoice must be settled as a SEPA payment (with IBAN account number and BIC bank code) and using the reference number mentioned in the invoice. The booking is confirmed when the customer has paid the entire accommodation fee by the due date (14 days from the date of the invoice).
NOTICE! If the customer fails to pay or misses the payment deadline, the booking may be cancelled without further notification.
If the booking is made during 1.6. - 28.6.2020 the whole sum must be paid immediately.
NOTICE! If the booking is made after 1.6.2020, KOW2020 will not send a reminder of the invoice. If the customer fails to pay or misses the payment deadline, the booking will be cancelled without further notification.
If the accommodation is paid after 1.6.2020, the customer has to have a receipt with him when arriving the accommodation.
CANCELLATION OR CHANGE OF BOOKING
Any cancellations or changes must be made in writing (by letter, e-mail) to KOW2020 (firstname.lastname@example.org or KOW2020/accommodation (KRV 2020) Kisatie 28, 87250 Kajaani, Finland). The date on which KOW2020 receives the notification will be regarded as the date of cancellation.
In the case of a cancellation before 30.4.2020, the customer will forfeit the deposit (10 % of the rent). If the cancellation is made after 30.4.2020, the customer will be charged the entire sum for the accommodation. If the customer can find another customer to replace him and the equivalent sum is obtained from the new customer, the deposit (10 % of the rent) will be retained as a cancellation fee.
Regardless of the above, all sums with the exception of the deposit (10 % of the rent) paid to KOW2020 will be refunded if the client or a person from the same household falls seriously ill, has an accident or dies. In this case, KOW2020 must be informed immediately of the cancellation, which must be properly verified by, for example, a doctor’s certificate. If the cancellation is made less than 48 hours from the start of or during the holiday, payments already made by the client will not be refunded.
KOW2020 will charge 10 € for any changes to bookings (destination, dates, extra services or number of persons). All changes must be made at latest on 30.4.2020. Any changes made after this date will be treated as a cancellation of the previous booking and a subsequent new booking.
THE RIGHT OF KOW2020 TO CANCEL THE BOOKING
KOW2020 may cancel a booking in the event of force majeure. In this case, the customer is entitled to a full refund of the sum paid to KOW2020.
If the customer fails to pay or misses the payment deadline, the booking may be cancelled without further notification. If a booking has to be interrupted because of disruptive behaviour on the part of the customer, no payments will be refunded.
STAY AT RENTED RESORT
The keys to the rented resort will be handed over to the customer at the time of arrival as estimated and notified to the cottage owner or custodian by phone or in writing. The owner or custodian is entitled to charge a security deposit of 50 € (cash) on arrival. If the customer doesn’t return the keys, he has to pay the real cost of changing the locks.
In the case of a one-week stay, the rented resort will be at the customer’s disposal from 15:00 (3 pm) on the day of arrival to 12:00 (12 noon) on the day of departure, unless there’s no other agreement between the customer and the owner or custodian.
The cottage rent covers the services which are mentioned in the cottage description. Sheets and towels are not included in the rent and the customer has to bring them with him.
The customer is responsible for cleaning the rented resort during the rental period and on departure. If the cleaning on departure is not done or it is not done properly and the owner or custodian has to take care of the cleaning, has the owner, custodian or KOW2020 right to charge customer at least 50 € for cleaning.
The number of people using the resort must not exceed the number of sleeping places stated in the description or the number agreed on during booking. Tents and caravans are not permitted on a rented resort plot without the owner’s permission. Pet-owners must notify their intent to bring animals to the destination when booking; pets may only be brought to destinations which explicitly allow this. Smoking is not allowed indoors.
COMPENSATION FOR DAMAGE
The customer will be required to pay the owner direct for any damage caused to the rented resort or its contents during occupancy.
KOW2020 will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason, such as a natural phenomenon, power failure, etc., that was not caused by KOW2020 and whose effects KOW2020 could not be reasonably expected to prevent. Neither is KOW2020 responsible for any damage or inconvenience caused by regular natural phenomena.
Any objections and complaints regarding the holiday accommodation must be made immediately once the cause for them arises and addressed to the owner or custodian of the property direct. If the matter is not satisfactorily attended to, the client should contact KOW2020 accommodation office. If the matter is not satisfactorily attended even then, the customer may make a written complaint to KOW2020 office. This should be done within one month of the end of the rental period.
APPLICABLE LAW AND VENUE FOR THE RESOLUTION OF DISPUTES
The contracting parties will attempt to resolve negotiation any disputes. Should they fail to reach agreement, any disputes will be settled by the District Court of Kainuu. The contract is governed solely by Finnish law.
RIGHT TO CHANGE PRICES
KOW2020 has the right to correct any apparent mistakes in prices before the contract is made between the customer and KOW2020.
KOW NEWS LETTER
Kainuun Orieenteering Week can send news letters to customers. The customer can cancel the news letters by the expedients mentioned on the news letter or by contacting the KOW competition office.